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Shipping Policy 

 

 

STANDARD SHIPPING

iQHomeAndGarden.com ships all of its orders via FedEx with expected delivery to your location in 5 to 7 business days for most products.

 

OUR U.S. SHIPPING RATES

Order Total (less tax) Shipping Cost
Less Than $50.00 $17.95
$50.00 to $99.99 $10.95
$100 or more FREE

 

SHIPPING INFORMATION FOR SPECIFIC PRODUCT LINES

WHITEHALL PRODUCTS

Since most Whitehall products are made to order, the expected shipping date is 2-3 weeks from the order date. All Whitehall orders are shipped via FedEx ground service.

If an order is going to take longer than the expected delivery time, you will be notified by e-mail or telephone by our customer service department.

 

SHIPPING OUTSIDE THE CONTIGUOUS U.S.

Shipments to Alaska, Hawaii, Virgin Islands and Puerto Rico incur additional shipping fees. The fee amount will be determined at the time of order packaging based on the weight and dimensions of the packaging.

 

P.O. BOXES

iQHomeAndGarden.com cannot ship to Post Office Boxes.

 

INTERNATIONAL SHIPPING

For international orders, please contact our sales department for more information.

 

RUSH DELIVERY

iQHomeAndGarden.com will ship for Next Day Delivery at the customer's request. Fees for these expedited shipping methods will be calculated once the merchandise has been packaged and weighed.

 

Return & Restocking Policy

iQHomeAndGarden.com stands behind its products and will issue a refund, replacement or credit if you are not satisfied with your purchase and notify us within 30 days of product receipt. A Restocking Charge of 30% will apply to all items returned where iQHomeAndGarden.com has made no error in merchandising or shipping. Refunds will be made by original method of payment or refund check. All returns must arrive in new condition, in the original packaging and all freight charges for the return of goods are to be paid by the customer.

*There are exceptions to our Return Policy including, but not limited to, special order products, orders shipped outside of the contiguous U.S., and shipments delivered via common carrier. Please call 1.888.988.9220 to obtain a Returned Material Authorization (RMA) before returning any product.

Shipping Charges are not refundable.

IMPORTANT NOTE: Whitehall products and QualArc personalized products are made to order and are therefore not returnable.